Terms and Conditions - MySong.Store

Products and Prices

The prices of the products are displayed alongside the product descriptions and include VAT. The tax breakdown is visible on the order confirmation.

Payment Methods

Customers can pay for their orders using the following payment methods:

• Klarna

• PayPal

Klarna Service Description and Payment Terms

By using Klarna’s service, you agree to their terms. For more detailed information, please visit Klarna’s website.

PayPal Service Description and Payment Terms

By using PayPal’s service, you agree to their terms. For more detailed information, please visit PayPal’s website.

Delivery Fee

Packaging and delivery costs are calculated automatically in the order. Costs vary depending on the destination country and the size of the order. We reserve the right to charge an additional fee for courier shipments outside the EU.

Deliveries

Digital products are delivered via email, usually within 3-5 days of the order. Additional products are delivered by courier service. If a product is out of stock, we will contact you.

Product Return Policy

All physical products have a 14-day return policy from the date of delivery. The product must be unused and unchanged. Customized songs are non-refundable.

Return Address:

Tmi MardeX7

Lauttakatu 22

33400 Tampere

Finland

Uncollected Shipments

Posti retains shipments for 7 days. Uncollected orders are returned to the sender, and a handling fee of 20 € is charged, which is deducted from the refund.

Product Defect Correction

If the product is damaged, please inform us and indicate whether you want a refund or a replacement. For refund purposes, we may ask for your bank account number.

Dispute Resolution

If a disagreement cannot be resolved, the consumer can take the matter to the Consumer Disputes Board. Before that, contact the Consumer Advisory Services. For more information, visit kuluttajariita.fi and kuluttajaneuvonta.fi.